Uttar Pradesh Real Estate Regulatory Authority (UPRERA) has recently started electronic courts, also known as e-courts to make up for complaints of distressed parties through an integrated management module. The module according to the authorities will be an evolutionary practice of addressing complaints, which then will be reviewed online. If there is any inadequacy then the appellant will be informed through an e-mail, and will be given 15-day time to rectify the same. In case the person somehow fails to rectify his/her complaint after this 15 day margin, then it would be registered as a defective complaint. So the developer has to make sure that they submit their explanation on time or another mail will be sent to them asking to submit their reply in the next seven days, making it clear that this would be the last opportunity to file the reply. The date of hearing will also be mentioned in the notice which would usually be 30 days from the date of serving the last notice.
Complainants and Respondents would have to appear before the RERA Authority only at the time of hearing of the case. All information from parties will be sought online, aiming for transparency in the process which would later involve partly automating the process of order generation, to make sure that no essential information is missed, trying to achieve a paperless approach. Moreover, the authorities are also planning on putting a grading system which would rate developers. Available on the RERA website across the country, this feature would make it easy for homebuyers to select a developer.